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Recruitment

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Radiology Service Delivery & Development Manager

Grade: Management
Reporting To: Operations & Maintenance Divisional General Manager
Role Duration: Permanent 37.5 hours per week
Purpose of the role
  • Develop the MSV product
  • Develop an OEM partnership maintenance offering
  • To assist in the deliver against the 5 year strategy for growth into maintenance services
  • To proactively work with New business to train the sales team on the Maintenance services offered.
  • To Deliver against the MVS 5 year plan
  • To develop the MVS approach with the General Manager.
  • Provides Divisional General Manager with expert advice for new business interface.
  • Works with on-site Operations Managers to integrate any specific contractual obligations.
  • Works with ARD Manager to ensure smooth interface of on-site services and response desk.
  • Works with the ARD Manager to ensure smooth interface is maintained with the OEM call desks
  • Develop partnership contracts with OEMs, under the guidance of the Divisional Manager.
  • Develop in-house service structure, under the guidance of the Divisional Manager.
  • Support Divisional Manager with expert advice for costing maintenance variations.
Key Accountabilities
  • Key responsibility for all aspects of all radiology maintenance services, including the management of commercial aspects of the relationship with OEMs
  • Ensure compliance by Asteral with contractual obligations
  • Develop a successful team
  • Accountability to General Manager for Profit & Loss on the relevant radiology contracts.
  • Consistent with the above: maintaining cordial relations with clients and adhering to relevant partnering protocols
  • Recruiting, developing and supporting maintenance and relevant operational staff
  • A major contributor to the development of the Maintenance Strategy for Asteral
  • Co-ordination of reports and Management information for presentation to the Asteral Board
  • At all times acting within the Vision and Values of Asteral
Resources / Decision Making Authority
  • Proposing changes to the MVS / radiology maintenance strategy and agreeing with the GM the strategy for new and existing accounts.
  • Line Management responsibility for the delivery of Asterals MVS/Radiology services to existing and future clients.
  • Advising Operational Managers of maintenance options available from a commercial viewpoint
  • Performance setting, appraisal and remuneration recommendation for all MVS/radiology remote and on-site maintenance staff
Performance Indicators
  • The delivery of all MVS/Radiology maintenance contractual obligations
  • To deliver radiology maintenance within agreed budget limits as set by the Divisional GM.
  • Creation of maintenance bible/ medical device policy for each live contract.
  • Creation of MVS maintenance Risk Registers based upon sound commercial judgement
  • Presentation of and timely communication of key risks and reports / summaries of commercial performance
  • Communication with and advising the all stakeholders of any changes to the MVS/Radiology maintenance strategy.
  • Developing and agreeing with Asteral’s clients / other subcontractors commercially attractive resolutions in appropriate scenarios
  • To lead the relationships with the radiology OEM’s
  • To grow the radiology/ MVS maintenance business in line with the agreed 5 year plan
  • Compliance with Asteral’s Values
Capability Profile (What capabilities will be required to perform the role)

  • Qualifications

    Essential | Desirable

  • HNC engineering/physics or equivalent

  • Degree in engineering/physics or equivalent

  • Chartered Engineer/Physicist or equivalent

  • Registered Clinical Scientist or equivalent

  • If not Clinical Scientist, must be Registered Clinical Technologist or eligible for registration

  • Skills

    Essential | Desirable

  • Excellent Leadership and management skills

  • Self motivated and team player

  • Well organised and having an eye for detail

  • Excellent verbal, presentation and communication

  • Good commercial negotiation skills

  • Microsoft Office including Word, Outlook, Powerpoint & Excel, to advanced level

  • Experience

    Essential | Desirable

  • Experience of Managing Equipment Services in an operational capacity

  • Minimum 5 years experience of managing radiology equipment

  • Experience of selling maintenance services

  • Experience of managing an OEM service team

  • Experience working with NHS

  • Experience of negotiating maintenance contracts

  • Experience of OEM service as a service manager

  • Demonstrable experience of service delivery in any capacity

  • Comprehensive understanding of MHRA DB2006(05)

  • Comprehensive knowledge of Radiology modalities

  • Languages

    Essential | Desirable

  • Fluent in English

Mobility Requirements

  • Job Location: National/ Head office in Reading
  • National travel : Some typically 1-2 days / week
  • International travel: Occasional/rare

If you want a new challenge and opportunity to develop your career in an exciting and vibrant company, please send your C.V. to:

Angela Larkcom, Asteral Ltd, Brook Henderson House,
37-43 Blagrave Street, Reading, RG1 1PZ.

e-mail angela.larkcom@asteral.com
or upload your CV online

Response Desk Co-ordinator

Overall purpose of the role

Reporting to the ASTERAL Response Desk Manager, this role is focused on and around preventing excessive equipment downtime within NHS Trust sites. The appointed individual will be accountable for the delivery of contractual customer service level agreements and the provision of a quality service within agreed budget levels.

Key Accountabilities
  • To answer calls promptly, to liaise with NHS Trust employees following calls through to a resolution within agreed SLA timeframes
  • To accurately input customer data into the OPTIM data base updating information through to the closure of the call
  • To liaise with OEM's and operational managers to ensure that all issues relating to the specific Trust needs are understood, and when appropriate highlight areas of concern to the relevant members of staff
  • Implement and maintain departmental processes, procedures and systems that ensure the effective delivery of all services
  • To ensure that any out of hours calls reported by Asteral's out of hours support partner Medicom are responded to and followed through to a resolution within the agreed SLA timeframe
  • To support running of accurate monthly, quarterly & annual KPI reports for each client
  • To provide cover and support to the Response Desk Manager as and when required including to cover breaks and annual leave
Knowledge, Skills and Experience Requirements
  • Excellent telephone skills and the ability to communicate effectively when dealing with operational managers, OEM's and NHS Trust employees at all levels
  • Intermediate IT skills to include Excel, Word and Outlook
  • Must be self motivated with a flexible can do attitude and the ability to work under pressure
  • Good timekeeping
  • Must be able to identify and implement change
  • Good inter-personal skills, must be able to work as part of a team as well as individually, when required
  • An understanding of medical equipment relevant to Asteral's Medical Equipment Services (MES) contracts desirable but not compulsory as full training will be provided
People Management Accountabilities

Not Applicable

Operational Responsibilities
  • Ensuring that the Response desk is continually manned in line with SLA requirements
  • Responsibility for ensuring that calls are answered and followed through to a resolution within agreed SLA timeframes
  • Supporting the Response Desk Manager to ensure that systems are run efficiently
  • Identifying and communicating any areas for process improvements
  • Ensuring that Asteral adheres to compliance with regulatory and quality requirements
Performance, Innovation and Change Responsibilities
  • Support Asteral's continuous improvement ability
  • Recommend / make process improvements within given boundaries
  • Ensure ISO process and any other documentation are maintained
  • The company reserves the right to make reasonable changes to this job description and/or reporting structures if the needs of the business require it

If you want a new challenge and opportunity to develop your career in an exciting and vibrant company, please send your C.V. to:

Angela Larkcom, Asteral Ltd, Brook Henderson House,
37-43 Blagrave Street, Reading, RG1 1PZ.

e-mail angela.larkcom@asteral.com
or upload your CV online

Opportunities for Clinical Scientists & Technologists - Equipment Management and specialist modalities

Based: Various UK locations mainly South East, London, East / Midlands

37.5 hours / week.

Asteral is the leading vendor-independent provider of Managed Equipment Services to the NHS. We operate several long-term contracts providing complete equipment management to major NHS hospitals. We are a dynamic company bringing innovation to the many problems faced by the NHS. We pride ourselves on the high quality of our services and have a growing base of very happy customers. Approximately 50% of our staff are registered Healthcare professionals, mostly Clinical Scientists or Technologists. We believe in investing in all our staff.

Due to continued growth and development of our services, we are now recruiting for several positions in a variety of locations. These include positions at different grades and locations including:

  • Expert equipment managers
  • Experienced service engineers in radiology and theatres / general medical equipment
  • Clinical Scientists and Technologists with expertise in specialist areas such as Radiotherapy, Nuclear Medicine or MRI coupled with a keen desire to be involved in specification, selection and management of these modalities.

Asteral's standards are high. We have a highly skilled team motivated to provide excellence in service delivery. In return we offer a stimulating work environment, the opportunity to learn and develop skills, to apply scientific and technical expertise in a commercial setting, a competitive remuneration package and excellent career development prospects.

If you think you have what it takes to add value to us and would like to know more about the opportunities, please send your C.V. to:

Angela Larkcom, Asteral Ltd, Brook Henderson House,
37-43 Blagrave Street, Reading, RG1 1PZ.
Tel: 0118 900 8093
e-mail angela.larkcom@asteral.com
or upload your CV online

Specialist Medical Equipment Engineer (Operating Theatres)

Grade: Engineer
Reporting To: Operations Manager – Whipps Cross
Role Duration: Permanent 37.5 hours per week
Overview

Applicants will be expected to have proven electronics experience and a level of knowledge equivalent to a degree / Incorporated Engineer. Key skills required include the exercise of independent judgment in relation to repairing medical electrical equipment, carrying out planned preventative maintenance, ability to exercise initiative and prioritise own workload, an understanding of equipment safety, and the ability to work safely under pressure. Applicants should be a member of the Voluntary Register of Clinical Technologists or be able to obtain such registration very quickly.

Ideally qualified to BEng or equivalent in electronics and be able to clearly demonstrate considerable post qualification experience in the support of a broad range of medical equipment, be conversant with relevant legislation, the use of computerised equipment management systems and have good knowledge and understanding of modern theatre equipment, possess the ability to innovate and have a flexible approach to the introduction of change in working practice.

Purpose of the role
  • To provide prompt, high quality and professional engineering support to a broad range of medical equipment included in the Managed Facility Service.
  • Key skills required include repairing and servicing medical equipment, an in depth understanding of patient safety and the ability to work accurately and safely under pressure.
Key Accountabilities
  • To ensure equipment is maintained correctly, ensuring patient safety
  • To ensure equipment is repaired correctly, on time, first time
  • Prioritise multiple demands, as required
  • Carry out quality assurance, calibration and day to day maintenance of the equipment.
  • Carry out corrective maintenance on equipment as required, in accordance with local policies and OEM recommendations.
  • Supporting customers needs
  • Ensure contractual Key Performance Indicators are met
  • General duties to ensure MFS is operational
  • Liaise with and assist OEMs
  • Safety test loan equipment
  • Keep full and accurate records of all work carried out, in accordance with Asteral procedures.
  • Maintain essential stock records
  • Develop service checklists and work instructions
  • Carry out Acceptance Testing of equipment
  • Ensure, at all times, that patient safety is safeguarded and the company reputation is maintained or enhanced
  • Maintain an up-to-date knowledge of developments in the field of medical device technology
  • Attend appropriate user, technical and other training courses, meetings and/or conferences which are related to the Asteral MFS
  • Seek to gain knowledge/experience in related Biomedical Engineering fields to expand opportunities of the MFS and for personal development
  • Co-ordinate the commissioning and removal from site of redundant equipment in liaison with the Remarketing team
  • Provide guidance and supervision to the technical work of other Asteral engineers as appropriate
  • Provide support to clinical users in operation and set up of equipment as required
  • Participate in the training of Clinical staff as necessary and demonstrate the correct, safe and accurate use of medical equipment
  • Assist and participate in coordinating User training as and when needed
  • Participate in the operation of the computerised inventory and work recording system (Optim)
Resources / Decision Making Authority
  • No budget/sign off responsibilities
  • No staff reporting
Performance Indicators
  • Repair of faults and resolution of technical problems within timescales required
  • Ability to work with NHS and Asteral staff
  • Completion of maintenance to plan
  • Timeliness and accuracy of reporting data into OPTIM
  • Ability to work with OEMs
  • Achievement of agreed personal and team objectives
  • External & Internal feedback
Capability Profile (What capabilities will be required to perform the role)

  • Qualifications

    Essential | Desirable

  • HNC/D Electronics or equivalent

  • Degree (Hons) in Electronics or equivalent

  • Membership of VRCT

  • Incorporated Engineer

  • Skills

    Essential | Desirable

  • Customer and quality focus

  • Interpersonal and presentable

  • Good oral and written communication

  • Attention to detail and ability to drill down to important issues

  • Computer skills, Microsoft Office and Equipment Database

  • An understanding of Risk Management generally, and the impact on medical device support

  • Helpful, positive attitude to clinical users and ability to understand their concerns

  • Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues

  • Broad range of basic engineering skills

  • Mechanical workshop skills

  • Able to fault find under pressure, with minimal supervision, whilst minimising risk to patients, the Trust or company

  • A keen interest in efficiency and innovative techniques to develop more effective working practices

  • Working alone and as part of a dynamic team

  • Experience

    Essential | Desirable

  • Experienced in the repair, calibration and use of general medical equipment (minimum 7 years)

  • Specialised Medical Engineering experience in the Operating theatre environment and equipment commonly associated with this area

  • Experienced in the repair, calibration and use of x-ray and imaging equipment

  • At least 5 years experience in healthcare environment

  • Good working knowledge of appropriate national regulatory standards

  • Has attended a range of OEM or other appropriate device specific training works and is in possession of relevant certificates

  • Languages

    Essential | Desirable

  • English

Mobility Requirements

  • Job Location: Whipps Cross
  • National travel : Occasional
  • International travel: Rare - Training Courses

If you want a new challenge and opportunity to develop your career in an exciting and vibrant company, please send your C.V. to:

Angela Larkcom, Asteral Ltd, Brook Henderson House,
37-43 Blagrave Street, Reading, RG1 1PZ.

e-mail angela.larkcom@asteral.com
or upload your CV online